We're a gym, for everyone
Mako's Health Club (Urangan, QLD)
This website (“Site”) is operated by WALP PTY LTD (ABN 73 663 318 894), trading as Mako's Health Club
(Urangan, QLD), and this policy applies to that company and its associates (“we”, “us” or “our”).
This Privacy Policy and Disclaimer applies to our collection of information and your access to the
collected information when you transact with us on the Site and also on any forms or other means of
collection of information by us. It also applies to the use of the Site.
Please read this Privacy Policy and Disclaimer carefully before using the Site or transacting with us.
Usage of the Site or transacting with us is conditional upon you agreeing to be bound by this Privacy
Policy and Disclaimer, and if you use the Site or transact with us you are deemed to have agreed to be
bound by this Privacy Policy and Disclaimer.
We are bound by the Australian Privacy Principles (the “APPs” or “Principles”) contained in the Privacy
Act 1988 (Cth) (the “Act”). The Principles can be viewed at the web site of the Office of the Australian
Information Commissioner: www.oaic.gov.au. This Privacy Policy sets out our policies regarding the
collection, use and disclosure of certain information relating to your use of the Site.
We recognise the importance of protecting your privacy and our Privacy Policy is designed to assist you
in understanding how we collect, use and safeguard the personal information you provide to us, and to
assist you in making informed decisions when using the Site. As we update and diversify our products
and services, this Privacy Policy may evolve. Please check this page for updates periodically.
We have several areas where you can submit information to us, and we at times may also have features
that automatically collect information (e.g. cookies) from the users of our Site.
Registration: When you visit or transact business on our Site, you may be required to register with us or
be requested to provide us with personal and account information such as (but not limited to) your
name, account number, address, telephone number, e-mail address, subscription details (i.e. particular
types of marketing materials or promotions of which you request information), and any other
information that personally identifies you or would permit us to contact you.
Cookies: We may use what are commonly called cookies when you use our Site. We use these cookies
to identify you as a valid user, to ensure that no one else can sign on simultaneously with your account
from another computer and to help us serve you better based on your registration preferences. We may
also use cookies to help us facilitate any promotions or surveys that we provide.
We may also collect information from any other document which you submit to us in connection with
your online enquiry, expression of interest in any marketing or promotional material, or general enquiry.
While you may be entitled under the Act to transact with us without identifying yourself or using a
pseudonym, we may refuse to provide services or deal with you without you identifying yourself to our
reasonable satisfaction.
This Privacy Policy applies to our website and to our mobile applications available for Android and iOS
devices.
When you use our mobile applications, we and our authorised third-party service providers may collect,
use and process information including:
Mako's Health Club – Privacy Policy and Disclaimer | Page 1● Email addresses used for authentication
● User account identifiers
● Membership and booking information
● Application usage and interaction information
● Device and diagnostic information, including crash reports
● Approximate location information where required for app functionality or service improvement
● Payment-related information where applicable
This information is used to:
● Provide access to member services
● Manage bookings and memberships
● Authenticate users
● Improve application performance and functionality
● Provide support services
● Analyse application usage and performance
We will use the information collected in order to keep you informed about our latest news, products and
services. We may send e-mails and announcements to the personal email address that you provided to
us while registering on our Site.
You may unsubscribe from such list at any time by following the instructions contained in each email we
send to you.
Disclosure to vendor: We may share your personal information with companies (“Vendors”) acting as
our authorised partners or agents in providing our service (e.g. software developers or printers,
customer/support services) to you, all of which agree to use it only for such specified purposes. Each
Vendor must agree to implement and maintain reasonable security procedures and practices
appropriate to the nature of your information in order to protect your personal information from
unauthorised access, destruction, use, modification or disclosure.
Legally compelled disclosure: We will also disclose your personal information when required to do so by
law, for example, in response to a court order or a subpoena or other legal obligation, in response to a
law enforcement agency’s request, or in special cases when we have reason to believe that disclosing
your personal information is necessary to identify, contact or bring legal action against someone who
may be causing injury to or interference with (whether intentionally or unintentionally) our rights or
property.
By providing any personal information to us, you fully understand and consent to the collection, transfer
and processing of such personal information. Your personal information will be stored and processed on
our computers in Australia. We will use commercially reasonable efforts to hold and transmit your
personal information in a safe, confidential and secure environment. If you object to your personal
information being transferred or used in this manner, please do not register with or use the Site.
We endeavour to protect the security of your personal information and your choices for its intended
use. We store your personal information on a secure server, and use procedures designed to protect the
personal information we collect from unauthorised access, destruction, use, modification or disclosure.
Mako's Health Club – Privacy Policy and Disclaimer | Page 2We keep your personal information only for as long as we need it for the purposes described in this
Privacy Policy, including to provide member services and to meet our legal, tax and record-keeping
obligations.
● Membership, booking and transaction records are generally kept for seven (7) years after your
membership ends, as required under Australian law.
● Application usage, device and diagnostic information is kept only for as long as it is needed to
support, secure and improve our applications.
● Marketing preferences are kept until you unsubscribe or ask us to remove you.
When we no longer need your personal information, we take reasonable steps to destroy it or
permanently de-identify it.
You can ask us to delete the personal information we hold about you, including your mobile app
account, at any time. To make a deletion request:
● Email: reception@hbclub.com.au
● Phone: (07) 4128 9355
● Address: 184 Dayman Street, Urangan 4655, Queensland
Please include your full name and the email address linked to your account so that we can verify your
identity. We will action your request within a reasonable time and, in any case, within 30 days.
Deleting your account removes your app profile and associated booking history from our mobile
applications. Some information may need to be kept where the law requires it — for example, financial
and transaction records we are required to keep for tax purposes, or information needed to resolve a
dispute or enforce our agreements. Where this applies, we will tell you, and we will delete that
information once we are no longer required to keep it.
You have the right to have access to the personal information we hold about you. You can also request
an amendment to this personal information should you believe that it contains inaccurate information.
Should you wish to obtain access to or amend the personal information that we hold, please contact our
facility (see our Contact page) who can give you more detailed information. For security and
confidentiality reasons, we will require you to verify your identity and specify what information you
require. A fee may be charged for providing access, which will be advised in advance.
The Act entitles us to refuse a request to access information in particular circumstances (such as
specified business purposes or imperatives, and for law enforcement reasons). Where we do not uphold
your request, we will inform you of the reasons for our decision. If the information we hold about you
changes, we ask that you contact our facility (see our Contact page) so that we may update our records.
Any complaints may be made to our facility Privacy Officer (details below) or to the Office of the
Australian Information Commissioner: www.oaic.gov.au.
If you have questions or concerns regarding this Privacy Policy, if you wish to gain access to the
information we have retained, or if you wish to exclude your personal information from our direct
marketing purposes, please contact us:
● Email: reception@hbclub.com.au
● Phone: (07) 4128 9355
● Address: 184 Dayman Street, Urangan 4655, Queensland
We have a number of membership options to suit everyone!
PLEASE CALL HCHB ON (07) 4128 9355 FOR MORE INFO!
